Coral Springs Auto Mall Receives D- Rating From Better Business Bureau. What's Your Experience?
BROWARD COUNTY, FL (BocaNewsNow.com) (Copyright © 2024 MetroDesk Media, LLC) -- Coral Springs Kia may be a dealership that you want to skip if you are interested in buying or selling a vehicle. BocaNewsNow.com learned of a situation where a potential customer was provided an erroneous CarFax report generated by the dealership -- potentially in a way to reduce the trade value of a vehicle. In this situation, the CarFax report provided by Coral Springs Kia claimed that mileage had been "rolled back" on an EV up for trade. Rolling back mileage on an EV is seemingly impossible. Electric vehicles constantly report their status to "the cloud."
A senior manager at the dealership told BocaNewsNow.com that Coral Springs Kia did nothing wrong and that it's up to the owner of a vehicle with a faulty CarFax report to solve the problem on their own. Coral Springs Kia had no interest in resolving the problem -- a fix that could end up costing the dealership more money on a trade. The dealership, part of "Coral Springs Auto Mall," seemingly has no interest in customer support.
The Better Business Bureau, in fact, tells BocaNewsNow.com that Coral Springs Auto Mall -- and its member dealerships -- get one star out of five when it comes to customer satisfaction. Coral Springs Auto Mall has a D-, and is not BBB accredited. The "mall" includes Coral Springs Buick GMC, Coral Springs Honda, Coral Springs Kia, and Coral Springs Nissan. It's located at 9300 West Atlantic Avenue in Coral Springs.
Among the scores of complaints logged against the dealership on the BBB website, claims of financial issues, claims of service issues, claims of misrepresentation to consumers, and more. What's your experience with Coral Springs Auto Mall? Share them, below. We'll update this post if Coral Springs Auto Mall and Coral Springs Kia resolves the obvious CarFax issue brought to our attention and apparently used as a negotiating ploy.